General Questions
General Questions
Before you request our services, we at United Charters & Tours in Lexington, Kentucky highly recommend you read all of the information on this page. If you have any concerns we did not cover, don’t hesitate to call or email us. We’ll be more than happy to answer your questions.
General A trip with United Charters & Tours includes Transportation
General A trip with United Charters & Tours includes Transportation
TOUR COST INCLUDES: A trip with United Charters & Tours includes all transportation, lodging, tours, local guides, entry and admission fees, tour directors, and meals that are listed in the itinerary as INCLUDED. We also include tips for meals included in the itinerary.
NOT INCLUDED IN TOUR PRICE: Meals and tips other than those specified in the itinerary, maids, waitresses, valet and laundry service, phone calls, room service, alcoholic beverages and items of a personal nature. A gratuity is taken up at the end of each trip to give to our driver. This is given to the driver in a lump sum from the entire group. Travelers are responsible for any extra charges made to your hotel room or any fees charged for smoking in a non-smoking room.
RESERVATIONS: We suggest that reservations be made as soon as your schedule is known. Many people wait too long and are disappointed that the date they want has been sold out. In order to reserve a seat on a trip, you need to send a $100 deposit for each person who will be traveling with you. Mail your deposit check, made payable to United Charters & Tours, to reserve your spot on the tour. The balance is due 45 days before the trip’s departure date unless prior arrangements have been made. You should find your own roommate, but if you are unable to do that, we can usually find a roommate for you. If you prefer to have the privacy of your own room, you may do so for an additional charge as noted in our single price.
PICKUP LOCATIONS: In order to make your tour departure as convenient as possible, we pick up along the way for groups of five or more people. Let us know if you would like to arrange a pick-up.
CLOTHING: We suggest that you travel as light as possible. Casual attire in wash and wear fabrics travel best. If dressy clothing is needed, we will specify that in the itinerary. Easy walking shoes are a must, and don’t forget your umbrella or raincoat in case of showers. You should always take a sweater or jacket to use on the coach.
MEDICINES: If you are taking prescription drugs, be sure to take enough to last the duration of the tour. Sometimes it is very difficult to get a prescription refilled while en route. We highly recommend that you carry all medications in your purse, pocket, or in your personal carry-on, not in your suitcase. It would be wise to have in your possession a list of all medications that you are currently taking in case of an emergency. The coaches are not equipped to store medications that need refrigeration.
PHYSICAL DISABILITIES: Any disability requiring special attention or treatment or hotel accommodations should be reported to United Charters & Tours when the reservation is made. We will request but cannot guarantee a handicapped room. Some of our tours include attractions at high elevations; please consult your physician about possible health effects.
DELUXE MOTOR COACHES: United Charters & Tours only uses the most modern deluxe motor coaches available. They are climate-controlled and have comfortable reclining seats, foot rests, (some have) overhead storage racks, (some have) restrooms, public address systems, and large viewing windows. All of our motor coaches have video systems for your added touring pleasure. We try at all times to take the most popular and scenic routes so that travel itself becomes an enjoyable part of your vacation.
LUGGAGE: We encourage you to pack light. You may bring two bags for the under coach plus a carry-on to take on the bus with you. We encourage you to have a jacket on the coach, and a light throw and pillow are nice to have. On some trips, we have your luggage delivered to your hotel room and picked up before departure to be put back on the bus. United Charters & Tours is not responsible for lost or stolen luggage.
GRATUITIES: All necessary tips to bellmen, tips on meals that are included in the itinerary are included in the price of tour. Gratuities to escort and driver are strictly voluntary and always appreciated.
Terms and Conditions
Terms and Conditions
COMPREHENSIVE ITINERARIES: United Charters & Tours researches and plans each itinerary to include the "must see" sights of a given area as well as the little known, off-the-beaten-path places that become the most memorable part of your experience. We try to insure that you have an exciting, fun, educational, and the most comprehensive and enjoyable travel experience you’ve ever had! United Charters & Tours reserves the right to change or modify the itinerary in order to provide a smooth operation and insure a successful tour. Should an event become unavailable during the year, we will substitute one of equal or better value. Occasionally, an attraction will be changed for the sole purpose of improving the tour. We will handle all the details that make for worry-free traveling every day.
PROOF OF CITIZENSHIP: As of January 1, 2008, it will be necessary for all motor coach passengers to have a passport to enter Canada, Mexico, and cruises. A driver’s license is no longer acceptable.
WAITING LISTS: We take waiting lists on all tours, since we do have frequent cancellations. If the tour you request is filled, then we recommend that you sign up as a standby. You will then be placed on our waiting list, and as soon as a vacancy occurs, you will be automatically placed and notified that you are confirmed on the tour. All vacancies will be filled from the waiting list in the date order in which they were received.
QUALITY ACCOMMODATIONS: Hotels are selected and continually monitored for their location, comfort, hospitality, and style. Careful planning, research, and experience are woven into the choice of each hotel. We maintain tight quality control on all our lodging accommodations so that your overnight stays will be an enjoyable part of your tour. As a rule, we request non-smoking rooms. If you request a smoking room, we will ask for one, but we cannot guarantee the hotel will honor these requests since many hotels have gone to an entirely smoke-free environment.
CANCELLATION POLICY: We at United Charters & Tours understand that at times, due to uncontrollable circumstances, it may become necessary for you to cancel a tour. In the event that cancellation does become necessary, the following policy will apply: If you cancel at least 45 days prior to departure, you will receive your deposit back. Cancellations made less than 45 days prior to tour departure will be subject to the entire cost of the tour. If we have a waiting list and can find a replacement for you, we will return your money, but this is often not possible. If you cancel and cannot receive your money back, you may send a friend or family member in your place. Once the tour departs, no refunds will be made. Refunds are not given for any meals or attractions, etc., in which the traveler does not participate while on tour. No refunds will be made for cancellations or other service interruptions due to the weather or other factors beyond United Charters & Tours control.
We strongly suggest purchasing trip insurance for your protection.
Here are some Option's for you.
Travelex Inc. Phone: 1-800-228-9792
Website:www.travelexinsurance.com
TripMate Pnone: 1.800.888.7292
Wesite: www.tripmate.com